We know that choosing a home care provider, healthcare staffing agency, or transportation service raises many important questions. Below you will find detailed answers to the questions we are asked most often by families, healthcare facilities, caregivers, and individuals. If you do not find what you are looking for, please reach out, we are always happy to help.
Home care refers to professional health and personal support services delivered in a client's own home. It is appropriate for seniors who wish to age in place, individuals recovering from surgery or illness, people with physical or cognitive disabilities, those managing chronic conditions, and families who need temporary caregiver relief (respite care). Ace Care Team Services provides personalized home care for all of these situations.
In most cases, we can have a caregiver in place within 24 to 48 hours of completing the initial consultation and signing the service agreement. For truly urgent situations — for example, a sudden hospital discharge — please call us directly at 619 359 3208 and we will do everything possible to expedite placement.
Every caregiver in our network undergoes a thorough multi-step vetting process before placement. This includes a comprehensive criminal background check, sex offender registry clearance, verification of active licensure or certification, employment reference checks, TB clearance, CPR/First Aid verification, I-9 employment eligibility verification, and an in-person or virtual competency assessment. We do not cut corners on safety.
Yes to both. After your initial consultation, we present you with a matched caregiver based on clinical skills, personality, language preference, and cultural compatibility. You have the opportunity to meet or speak with the caregiver before care begins. If at any time you feel the match is not right, contact your care coordinator and we will arrange an alternative — at no cost to you and without any impact on your service continuity.
Continuity of care is our highest priority. We maintain a pool of backup caregivers specifically for this situation. If your caregiver is unable to work, we will notify you as early as possible and arrange a qualified, vetted replacement — often within the same day. Our coordination team is available around the clock to handle these situations.
Home care refers to professional health and personal support services delivered in a client's own home. It is appropriate for seniors who wish to age in place, individuals recovering from surgery or illness, people with physical or cognitive disabilities, those managing chronic conditions, and families who need temporary caregiver relief (respite care). Ace Care Team Services provides personalized home care for all of these situations.
In most cases, we can have a caregiver in place within 24 to 48 hours of completing the initial consultation and signing the service agreement. For truly urgent situations — for example, a sudden hospital discharge — please call us directly at 619 359 3208 and we will do everything possible to expedite placement.
Every caregiver in our network undergoes a thorough multi-step vetting process before placement. This includes a comprehensive criminal background check, sex offender registry clearance, verification of active licensure or certification, employment reference checks, TB clearance, CPR/First Aid verification, I-9 employment eligibility verification, and an in-person or virtual competency assessment. We do not cut corners on safety.
Yes to both. After your initial consultation, we present you with a matched caregiver based on clinical skills, personality, language preference, and cultural compatibility. You have the opportunity to meet or speak with the caregiver before care begins. If at any time you feel the match is not right, contact your care coordinator and we will arrange an alternative — at no cost to you and without any impact on your service continuity.
Continuity of care is our highest priority. We maintain a pool of backup caregivers specifically for this situation. If your caregiver is unable to work, we will notify you as early as possible and arrange a qualified, vetted replacement — often within the same day. Our coordination team is available around the clock to handle these situations.
We recruit and place Home Health Aides (HHA), Certified Nursing Assistants (CNA), Patient Care Assistants (PCA), Licensed Practical Nurses (LPN), and Registered Nurses (RN). We serve a broad range of settings including private homes, skilled nursing facilities, assisted living communities, hospitals, outpatient clinics, adult day programs, hospice organizations, and group homes.
For urgent per-diem or shift coverage, we typically respond within 24 to 48 hours. For planned assignments or long-term placements, we recommend allowing 3 to 5 business days for ideal candidate matching. If you have a true emergency staffing situation, please call our staffing line directly at (XXX) XXX-XXXX — we have coordinators available around the clock.
Yes — entirely. We handle background checks, license and certification verification, reference checks, TB clearance, CPR/BLS confirmation, I-9 documentation, and all ongoing credentialing maintenance. Every professional we place is compliant with applicable state and federal regulations before they set foot in your facility.
Yes. We offer per-diem and short-term trial placements that allow you to evaluate a professional's fit with your facility culture and patient population before moving to a longer commitment. Your dedicated Account Manager can structure an arrangement that gives you the flexibility you need.
Contact your Account Manager immediately. We will address the concern, investigate the situation, and arrange a replacement as swiftly as possible. Replacement placements are provided at no additional cost when performance or conduct concerns arise that are documented and reported promptly.
Every facility client is assigned a named, dedicated Account Manager who serves as your single point of contact for all staffing needs. Your Account Manager learns your facility's culture, shift patterns, clinical standards, and preferences — making every subsequent placement more targeted and effective. You can reach your Account Manager by direct phone, email, or text during business hours.
Our NEMT service is for any individual who needs to travel to a medical appointment but does not require emergency medical services or an ambulance. This includes seniors, individuals with mobility limitations or disabilities, dialysis patients, chemotherapy patients, post-surgical clients, and anyone who cannot safely or reliably arrange their own medical transportation.
You can book a ride by calling our NEMT scheduling line at 619 359 3208, emailing info@acecareteams.com, or completing our online booking form. We recommend booking at least 24 hours in advance. For same-day rides, please call us directly and we will do our best to accommodate you based on availability.
Yes. Our fleet includes ADA-compliant, wheelchair-accessible vehicles designed to safely and comfortably transport passengers who use wheelchairs, scooters, or other mobility devices. Please indicate your mobility needs when booking.
Yes. A companion rider — such as a family member, caregiver, or personal care assistant — may accompany the patient. Please indicate at the time of booking so we can plan the vehicle appropriately.
We ask for at least 4 hours' notice for cancellations to avoid a late cancellation record on your account. For recurring trips, please notify us as early as possible if a scheduled trip will not be needed. You can cancel by calling (XXX) XXX-XXXX or emailing transport@acecareservices.com.
Can’t find your answer here? We’d love to help. Call 619 359 3208 or email info@acecareteams.com.
